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Prestige Gifting Delights FAQs

Is the Prestige Gifting Delights e-Gifting Website owned & operated by P&G India?

No. The Prestige Gifting Delights (“Website”) is owned and operated by Prestige Pursuits Private. Ltd. (“Prestige”). Prestige is the National Channel Partner for P&G India. The order booking, processing and fulfilment is solely done by the Prestige who are authorized Sellers / Distributors for P&G India.

Is it necessary to have an account to shop on the Website?

No, it is not necessary to have an account on the Website but we would suggest that our customers create login details for a seamless buying experience.

What is to be done if I don't remember password of my account?

In case you do not remember your password, please visit login page on our Website and click on ‘Forgot your password?’ option. We will send an email with a link to reset your password.

Can I have multiple registrations?

Each email ID and mobile number can only be associated with a single customer account.

How do I resolve a product related issue?

For any product related issue, please reach out to Prestige Pursuits Private Ltd Contact details for the Seller, and Seller’s FAQs and the terms and conditions are available on the Website.

Can I check the status of my order?

Yes, you can check the status of your order placed by logging into your account on the Website. For further information, please refer to your respective Seller FAQs & Seller T&C.

What happens if my item is damaged or I need assistance?

Please refer to the Seller FAQs and Seller T&C for information.

Can I cancel my order/modify the orders?

Please refer to the Seller FAQs and Seller T&C for information.

What happens if I want to return my product?

Please refer to the Seller FAQs and Seller T&C for information.

Can I write a customized message or upload an image to include in my Prestige Gifting Delights Hamper?

Please refer to the Seller FAQs and Seller T&C for information.

HHow do I know my order has been confirmed?

Please refer to the Seller FAQs and Seller T&C for information.

Are there any hidden cost on items?

Please refer to the Seller FAQs and Seller T&C for information.

How can I access my invoice?

Please refer to the Seller FAQs and Seller T&C for information.

What are the delivery charges?

Please refer to the Seller FAQs and Seller T&C for information.

Where do you deliver to?

Please refer to the Seller FAQs and Seller T&C for information.

How soon after I've ordered does my order arrive?

Please refer to the Seller FAQs and Seller T&C for information.

Can I organise a specific time for my order to arrive?

Please refer to the Seller FAQs and Seller T&C for information.

Will I get a call before delivery is attempted?

Please refer to the Seller FAQs and Seller T&C for information.

What should I do if my order is delayed?

Please refer to the Seller FAQs and Seller T&C for information.

What happens if there is no one available to accept delivery of my order?

Please refer to the Seller FAQs and Seller T&C for information.

Can I receive my shipment after opening and checking the contents inside?

Please refer to the Seller FAQs and Seller T&C for information.

Does the Seller offer same-day shipping?

Please refer to the Seller FAQs and Seller T&C for information.

Where's my order?

Please refer to the Seller FAQs and Seller T&C for information.

Can I place an order to be shipped outside of the India?

Please refer to the Seller FAQs and Seller T&C for information.

What payment methods can I use?

Please refer to the Seller FAQs and Seller T&C for information.

What payment methods can I use?

Please refer to the Seller FAQs and Seller T&C for information.

Is Cash on Delivery option available?

Please refer to the Seller FAQs and Seller T&C for information.

Is it safe to use my credit/debit card on the website?

Please refer to the Seller FAQs and Seller T&C for information.

Can I use my Bank's internet banking feature to make a payment?

Please refer to the Seller FAQs and Seller T&C for information.

I am being charged GST amount on my order. What is GST?

GST (Goods and Services Tax) is a single tax leviable on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. Please refer to the Seller FAQs and Seller T&C for further information on the price of the product and order amount.

What happens if my debit/credit card has been compromised while making a payment online?

Prestige Pursuits Private Limited does not collect or store your debit/credit card information. If you suspect any compromise of your debit / credit card, please report this to your bank immediately. Please also refer to the Seller FAQs and Seller T&C for further information on the payment gateway, reporting any payment related issues and other ancillary matters.

What Should I do if my payment fails?

Please refer to the Seller FAQs and Seller T&C for information

Seller’s FAQ

  • PRODUCT
How do I resolve a product related issue?

We promise our customers one of the best experiences which is hassle free and reliable. We take care of all parameters ensure your delivery reaches you in a sound state. Just in case of any product or service-related issues, please reach Us. Our contact details are available on the Website. In the unlikely event that your hamper products are damaged in transit, please contact Us within 24 hours. Kindly write to us contactus@prestigegiftingdelightsdelights.com with your order number, issue and digital photograph of damaged goods for us to assess, and we will arrange for a replacement / Refunds. The Seller Decision will be Final

 

 

What happens if my item is damaged or I need assistance?

In the unlikely event that your hamper products are damaged in transit, please contact us within 48 hours. Kindly write to us on contactus@prestigegiftingdelightsdelights.com with your order number, issue and digital photograph of damaged goods for us to assess and verify its packaging/condition, and we will arrange for a replacement / Refunds for products which are damaged in transit.

Toll Free Number: ‎‎‎1800 266 8200

Mon-Sat 10:00 AM – 5:00 PM (excluding public holidays)

Email ID: contactus@prestigegiftingdelightsdelights.com

What happens if I want to return my product?

Please note products once purchased cannot be returned. No refunds will be processed. For any the products which have been received in a damaged condition please refer to our response to query 3 above. In case you have additional query’s or issues please get in touch with our Customer Support team on contactus@prestigegiftingdelights.com

Can I write a customized message to include in my Prestige Gifting Delights. Hamper?

At this stage, we provide packaging personalization services for certain products. It’s Simple! All you need to do is choose your product and customize it with your text &/or Logo -Image Design! Kindly note that all the uploaded information is kept confidential with us and are used solely for the purpose for order processing and order.

Please Note – We do not guarantee the colour of engraving on any product as the colour of finished product might appear different. In case you have additional query’s on customization please get in touch with our Customer Support team on contactus@prestigegiftingdelights.com

  • ORDER
Can I check the status of my order?

Yes, you can check the status of your order by logging into your account on the Website. You may track your order by clicking on the tracking link provided by Us in the 'Shipping Confirmation' email sent to you. Also, our partnered courier service providers will provide you with the AWB number through which you can check and track the status of your order.

Can I cancel my order/modify the orders?

Once your order has been placed, any cancellation or modification request should be raised to Us before order for is accepted by Seller or within such time period and such terms as otherwise stipulated as part of the Seller T&C.

Cancellation before shipment: If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on contactus@prestigegiftingdelights.com. In such cases, the order will be cancelled and the money will be refunded to you within 5-7 business days after the cancellation request.

Cancellation post shipment: If you wish to cancel an order that has been shipped, please note products once purchased cannot be returned. In case you have additional query’s or issues please get in touch with our Customer Support team on contactus@prestigegiftingdelights.com

How do I know my order has been confirmed?

You will receive an email from Us confirming your order, along with your order and payment details.

Is there any hidden cost on items sold on the web site?

No. The price which is quoted by Us on the Website is the amount that will be charged to the customer. The prices listed for all the products are final and all-inclusive charges, other than with respect to delivery charges. Delivery charges may be added on orders below a particular amount.

How can I access my invoice?

You will receive an automated invoice download option following the completion of the purchase of the products from Us. In the interim, particulars of your order (including the purchase amount), can be viewed by visiting the Website and by accessing the " order details" option available on “My Account” page of the Website.

  • PAYMENTS
What payment methods can I use?

Prestige Pursuits Pvt Ltd is partnered with Razorpay for Online Payments. Our Partners accept – All major cards from all banks with Razorpay Credit cards: Master/Maestro, VISA, American Express Debit cards: Master/Maestro, VISA, RupayRazorpay accepts payments from almost all the prominent banks in India. Razorpay accept payments via UPI. Razorpay currently allows payments in Indian currency only. For further information, you can drop an email at contactus@prestigegiftingdelights.com

Is Cash on Delivery option available?

Prestige Pursuits Pvt Ltd. Currently does not provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made Online Only via. Payment Gateway at time of Ordering the product.

Is it safe to use my credit/debit card on the site?

Prestige Pursuits Pvt. Ltd. is partnered with Razorpay for Online Payments. Razorpay is PCI- DSS level 1 certified company, which is the highest level of certification given by PCI-DSS for any payments company. Along with it, we process all your transactions over 128 bit SSL to secure customer data during transmission. The Customer's Card details are secured safely with dedicated encrypted server which is PCI DSS compliant. Once stored, the card details can be edited/removed anytime by the customer after logging into dashboard. With stored card details, to complete a transaction customer has to just enter only the CVV and 3-D secure password .This facilitates speedy transactions, better customer retention and improved adoption rate in terms of repeat purchases.

Can I use my Bank's internet banking feature to make a payment?

Yes, the payment gateway provided by Us offers you the convenience of using certain banks Internet Banking service to make a payment towards your order. (A list of such banks would be available with the payment gateway provider).

I am being charged GST amount on my order. What is GST?

The prices indicated on the Website are inclusive of all Taxes including GST (Goods and Services Tax). GST is a single tax leviable on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST on the products will be required to be borne and paid by the customer.

What happens if my debit/credit card has been compromised while making a payment online?

The payment options we support are Credit card, Debit card and Net Banking All the online payments are processed through Razorpay payment gateways, which provide secure encrypted connections for all credit card, debit card and net banking transactions. Prestige Pursuits Pvt. Ltd. undertakes that we do not collect or store your debit/credit card information. If you suspect any compromise of your debit / credit card, please report this to your bank immediately.

What should I do if my payment fails?

In case of payment errors/failure, please retry ensuring:

1. Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)

2. Your internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can get in touch with our Payment Partner Razorypay Customer Care along with your order number and details of the amount deducted, or send an email to contactus@prestigegiftingdelights.com for any further clarifications.

  • DELIVERY
What are the delivery charges?

We currently offer free shipping on all products purchased through the Prestige Gifting Delights Website; the pricing displayed on the website includes Standard shipping charges.

Our shipping charges are dependent on weight & volume of the product wherein as the weight increases the shipping charges may increase. For further details please check the communication on the Website from time to time.

Where do you deliver to?

For Bulk Orders (For Corporate Customers): We currently delivers across India. Delivery timelines may vary depending on locations, size of orders and customization requirements.

For Single Orders (Non Corporate Customers): We currently delivers across Mumbai, Delhi, Noida, Gurgaon, Chandigarh, Ahmedabad, Chennai, Bangalore, Hyderabad, Mysore and Kolkata.

Delivery timelines may vary depending on locations, size of orders and customization requirements Guidelines for timelines for bulk and single order are provided as below: Timelines

For Bulk Orders (For Corporate Customers): - 7-10 days (Without Customization) 10-12 days (With Customization)

For Pricing & further details on Bulk Shipping Charges, Please get in touch with our Customer Support team on contactus@prestigegiftingdelights.com

How soon after I've ordered does my order arrive?

We continuously try to deliver products in best condition and in the fastest time possible. However, we can’t commit on the same. When you place an order, we ensure that the order starts getting processed within 24 hours, for Bulk enquiries lead time may be up to 4 business days. We attempt to process every paid order and ship within 4 working days. Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering. Depending on the shipping address within India, post ordering, this should take 3-10 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays.

Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

You can track your order online as well as you can call Customer Care or drop us an email at contactus@prestigegiftingdelights.com and we will be happy to help you. Also, our partnered courier service providers will provide you with the AWB number through which you can check and track the status of your order.

Can I organise a specific time for my order to arrive?

We may not be able to give you an exact delivery time. However, we may provide you with a delivery window so that you have an estimation of when the shipment will arrive. For further information you can call Customer Care or drop us an email at contactus@prestigegiftingdelights.com

Will I get a call before delivery is attempted?

An SMS notification, to the mobile number provided as a part of your order details on the Website from Us will be triggered once the shipment has been dispatched for delivery. Additionally, We may call you on this same mobile number if it is unable to locate your address.

What should I do if my order is delayed?

In case your order is delayed, please contact Us through one of the below options-

Email: contactus@prestigegiftingdelights.com

Website: Make an Enquiry Option

Toll Free Number: ‎‎1800 267 4996

What happens if there is no one available to accept delivery of my order?

In the event no one is available to accept delivery of your order, the courier service providers will contact you for further information & will also attempt to deliver your order the second time. In case your order is not delivered, please contact us through e-mail or phone as per the below options- Email: contactus@prestigegiftingdelights.com Phone:

Can I receive my shipment after opening and checking the contents inside?

No Shipments can be opened before delivery is accepted. The order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the payment is made.

Do we offer same-day shipping?

Currently, We do not offer same-day shipping.

Where's my order?

If you have successfully placed an order and have not received an email confirmation from Us, you may check if We has already processed dispatch of your order by:

  • 1. Click 'My Account' at the top corner of any of the Website after logging into your account
  • 2. Next, Click on open orders and you'll see your order details. The status of your order will be reflected as one of the following:
i. Pending:

This means that We have not yet started preparing your order. You can check the estimated delivery date next to each product. The estimated delivery date is based on the availability of your products and the delivery option you chose while confirming your order.

ii. Dispatched:

This means that We has processed dispatch of your order. You can check the estimated delivery date next to each product. The estimated delivery date is based on the availability of your products and the delivery option you chose while confirming your order.

iii. Out for Delivery:

This means that your package is out for delivery and should be delivered on the day on which this message is displayed.

iv. Delivered:

This means that your package has been delivered. In case you have not received your package, please contact us at contactus@prestigegiftingdelights.com or Call us at Phone:

  • If you cannot find your order in Your Account, it's possible that you may not have completed the checkout process for such order.

Click the Cart button on the top right corner of any of the Website’s page and check if your item is still reflected in your cart. If yes, click Proceed to Checkout to begin the purchase process.

If the item is not reflected in Your Account or in your Cart, it is possible that you may have placed your order using an account associated with a different e-mail address.

In case payment for an order fails, you will get payment failure message on the payment gateway provider page and amount will be refunded to your account if it has been deducted in 5-7 working days.

  • We are partnered with Razorpay for Online Payments This is a rare occurrence and happens when the transaction response from the bank is interrupted due to connection failure before it reaches Razorypay server. Status are updated at the end of the day after banking hours. In cases where status is not updated, please raise a ticket at https://razorpay.com/support/ with payment details like amount, payment ID (transaction ID), date and approximate time of transaction etc.
  • Scenario 1

The payment got authorized by the bank but the communication of the same was not received by Razorpay. In this case the customer's account will get debited by the bank. The payment status will be Initiated/Failed/Dropped. We receive a confirmation from the bank later and then we initiate a refund for the payment to the customer's account.

  • Scenario 2

The payment didn't get authorized by the bank. In this case the customer's account will not be debited and we don't get any further updates from the banks. The payment status will be Initiated/Failed/Dropped.

Can I place an order to be shipped outside of the India?

We do not deliver outside India Currently. For further queries, you can drop an email at contactus@prestigegiftingdelights.com